We strongly believe in our products and want every LNDR customer to be satisfied.

We offer the following for those times where you’re not completely satisfied with your goods:

– Return the product(s) for a full refund or exchange of the purchase price within 28 days of receipt.


1/ Returning your items:

If you wish to return or exchange your items, notify us directly at customercare@lndr-ldn.com and specify your reason for return using the following reasons:

  • 1. Too Big
  • 2. Too Small
  • 3. Doesn't Suit Me
  • 4. Product Looked Different Online
  • 5. Ordered More Than 1
  • 6. Poor Quality
  • 7. Faulty
  • 8. Exchange
  • 9. Other - please provide comments.

  • Returning your parcel within the U.K. is free of charge. Enclosed in your order will be one DHL shipping label. Please repack your item in the reusable LNDR packaging and attach the printed address label to the outside of the parcel.

    If you are returning your parcel from outside the U.K, (as per our return policy), you will be responsible for the cost and shipment of the returned goods. LNDR recommend you use a tracked delivery service and ensure you have proof of your despatch. We shall not be held responsible for non-delivery of returned goods.

    2/ Booking your collection online:

  • Have your DHL return label ready, noting the waybill number at the bottom of your return label. This will be a 10 digit number.
  •  Follow this DHL link eReturn Shipment
  • Select "no" to creating a label
  • Add your waybill number
  • Schedule pick up and choose your time slot
  • If you do not have a label in your package, please email customercare@lndr-ldn.com
  • If your DHL waybill number doesn't work, or the driver doesn't come to collect your package, please email customercare@lndr-ldn.com

  • 3/ Dropping off at a DHL service point

  • Find your nearest drop off point here
  • If you have any questions, please email customercare@lndr-ldn.com

  • 4/ Booking your collection by phone:

  • Call DHL customer service 08442480844 and set up a collection, quoting your waybill number
  • If you have any questions, please email customercare@lndr-ldn.com

  • 5/ Orders returned from the U.K can take up to 5 days to be delivered and refunds will be processed within 14 working days of receipt. Orders outside the U.K will be subjected to a longer time frame. Please allow 14 days for return and refund credit.

    6/ You will receive an email notification once your refund has been credited.

    Address all returns to:

    N1 6DR


    Refunds are only applicable to cost of product: original shipping fees will not be refunded.

    For regions outside the UK, the recipient is responsible for paying the return shipping costs. Please consider using a trackable shipping service. LNDR does not accept responsibility for any item lost on return. Customs duties and sales taxes are non-refundable through LNDR.

    All item(s) must be returned within the 28 days of receipt. All items must come back in original and re-saleable condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags, and must have all original LNDR tags attached.

    Following an inspection, please allow up to 28 business days for us to process your exchange or refund.

    Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.


    If you would like to exchange your product(s), you will be able to do so within 14 days of receipt of your order.

    Please email LNDR directly at customercare@lndr-ldn.com to request your replacement product(s).

    If the products(s) are available LNDR will despatch your exchange free of charge. If these are no longer available, we will find you a suitable alternative.