We strongly believe in our products and want every LNDR customer to be satisfied.

We offer the following for those times where you’re not completely satisfied with your goods:

Return the product(s) for a full refund or exchange of the purchase price within 28 days of receipt.

RETURNS:

If you wish to return or exchange your items, please go to our dedicated returns portal LNDR Returns.

  • Enter your order number, quoting ROW and the 6 digit number leaving no spaces.
  • Enter your postcode to retrieve your order details.
  • Select items that you are returning and the reason for the return.
  • Returning your parcel within the UK, EU or Switzerland is free of charge. The return label options will be presented in the portal.
  • Please repack your item in the reusable LNDR packaging.
  • Attach the printed address label to the outside of the parcel.
  • EXCHANGES:

    If you would like to exchange your product(s), you will be able to do so within 14 days of receipt of your order.

  • Please enter exchange as the reason code.
  • Please advise what style / colour / size you wish to exchange to. Our customer care team will reach out to you to confirm the replacement item details.
  • If the products(s) are available LNDR will despatch your exchange free of charge. If these are no longer available, our customer care team will find you a suitable alternative.
  • If you are returning your parcel from outside the UK or EU, you will be responsible for the cost and shipment of the returned goods. LNDR recommend you use a tracked delivery service and ensure you have proof of your despatch. We shall not be held responsible for non-delivery of returned goods.

    Address all returns and exchanges to:

    LNDR RETURNS
    31A CORSHAM ST
    LONDON
    N1 6DR

    RETURNS POLICY:

    Refunds are only applicable to cost of product: original shipping fees will not be refunded.

    LNDR does not accept responsibility for any item lost on return. Customs duties and sales taxes are non-refundable through LNDR.

    All item(s) must be returned within the 28 days of receipt. All items must come back in original and re-saleable condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags, and must have all original LNDR tags attached.

    Following an inspection, please allow up to 28 business days for us to process your exchange or refund. Please keep in mind, it can take up to 10 business days for the funds to appear in your bank account.

    Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.