Ordering & Shipping

Can I change or cancel my order?

We process the orders as quickly as possible, so we will do our best to accommodate your request. Please contact our team at customercare@lndr-ldn.com with any changes or cancellations you want to make.

How long until my order is shipped?

We will aim to process your order between 2 business days. Please refer to our Covid-19 FAQ's page for further information.

What are your shipping methods?

In light of the recent restrictions due to Covid-19, we have altered our shipping handling time to mitigate any risk with Covid-19, for our staff and customers. Please refer to the Covid-19 FAQ's page for more information. 


We advise that your order will take approximately 5 business days, this may vary for rest of world orders depending on your location.


We use DHL for all UK domestic and ROW shipments.


Note: If you place your order on a Friday after 12pm GMT your order will be shipped the following week. 

Where do you ship from?

For all orders (except US) we ship from the UK. From time to time we may fulfill your order from the LNDR HQ so it can be shipped out to you as soon as possible.

Returns & Exchanges

What is your return policy?

Returns are accepted up to 28 days of receipt. All items must come back in original and re-saleable condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags, and must have all original LNDR tags attached. 


Refunds are only applicable to the cost of product: original shipping fees will not be refunded.


For regions outside of the UK, the recipient is responsible for paying for return shipping costs. Please consider using a trackable shipping service. LNDR does not accept responsibility for any item(s) lost on return. Customs duties and sales taxes are non-refundable through LNDR.


We will send you an email to notify you that we have received your returned item. Following an inspection, please allow up to 10 days, depending on volume, for us to process your exchange or refund. Exchanges only apply for the same item in a different size/colour.


Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.


We are dedicated to creating technical product that lasts. If your product fails to perform or is damaged due to a material or manufacturing error, we’ll replace it or work with you on another solution.

How do I start my refund/exchange process?

To request a return or an exchange, please follow the instructions on Exchanges and Returns. Once submitted, we will aim to respond within 2 working days.

Where can I find my shipping label?

We offer free returns to all UK customers. Please contact customer care


If you are sending from outside the UK (as per our return policy) you will be responsible for the cost and shipment of the returned goods. We recommend you to use a tracked delivery service and ensure you have proof of your dispatch. LNDR shall not be held responsible for non-delivery of returned goods. 


Address all returns to: 

LNDR RETURNS 

31A CORSHAM ST 

LONDON 

N1 6DR

How do I arrange collection for my return?

How long does a return or exchange take to process?

We will send you an email to notify you that we have received your returned item. Following an inspection, please allow up to 10 days, depending on volume, for us to process your exchange or refund. Exchanges only apply for the same item in a different size/colour.


Refund requests on purchases made via third-party affiliates must be direct to the appropriate retailer.

When will I receive my exchange?

If you would like to exchange your product(s), please email LNDR at customercare@lndr-ldn.com and we will do our best to find an appropriate replacement of your product(s). If the product(s) are available, LNDR will despatch your exchange free of charge.


Please allow up to 1-2 weeks for us to get your exchange back to you. Once we have received your items, we will endeavour to exchange out as soon as possible.

What if my item is incorrect/faulty?

It doesn't happen often, but if you do have an occasion where you have received a damaged/faulty or incorrect item please contact us at customercare@lndr-ldn.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take it from there!

Can I exchange an item that's on Sale?

We do not offer exchanges on any Sale items. If you wish to exchange a Sale item in a different size or colour, please request a return for your original order and re-purchase the item you're after.

Product

How do I care for my item?

If you look after your LNDR kit, it will look after you. All specific care instructions can be found on the garment themselves or on the product pages under care and fabric. To ensure tip top condition, do not tumble dry any of your products and instead, hang to dry.

Where can I try your product on?

We're working on it!

What size am I?

Purchasing online can sometimes be confusing, especially when it comes to Activewear. Please check out our Size Guide to find your appropriate size. If you're unsure of your legging size, take our quiz and let us decide the best fit for you here. Alternatively, please contact us via live chat or email customercare@lndr-ldn.com and we will be happy to help!

What if you’re out of my size?

If the size you are looking for is out of stock, please contact customercare@lndr-ldn.com and we may be able to locate one for you. If we do not have your size available, we will do our best to recommend a similar alternative.

DISCOUNTS

Can I use more than one discount code at checkout?

No, only one discount code can be used per order. Please enter the discount code at checkout in the 'gift card or discount code' box.

Can I use a discount code on sale items?

No, discounts will only be applicable to full priced items only. If you purchase a mix of full price and sale items, the discount code will still apply at checkout but the discount will only be applied to full priced items. 

Our commitment to sustainability

What are your sustainability and work ethic policies

We believe the biggest issue with the clothing industry is waste and the disposable nature of buying habits.  So, our number 1 aim is to ensure our products last, in style and quality - and extend their lifespan as long as possible. We still have a long way to go, but it’s a top priority for us to do as much as we can.

Our Products

We haven’t nailed this yet, and this will always be something we are working on to make sure we have the best in the market and for the planet. “Recycled” PES or PA previously was not as good quality, and in our opinion would not last or wear as well. It also only gives the plastic one additional lifecycle - so if it is poor quality product it’s not worth it.


We don’t put anything into our range until we are sure and currently we have in development garments being made in recycled and bio-degradable fabrics that we feel are the best quality.  Once these have passed our strict tests involving lots of spin classes, and downward dogs, we will let you guys wear them too.  We want to ensure it’s not just a greenwash eco-tag that can have more negatives than positives, and the quality and longevity is not compromised.


What we do already, is make all our products in Europe, with mainly European fabrics.  This means the transport to move these is all via truck and are relatively short journeys. 

Packaging

Our swing tickets are paper based and can be fully recycled in household paper and card recycling.  They are printed with water-based ink, and the elastic tie that attaches them into our garments is a hair tie, so removing the need for a single use item such as a plastic kimble or cotton string.


Once our current swing ticket stock runs out, our next batch will also be made from only 100% recycled and FSC certified paper, this ensures the paper used is from sustainably managed forests and controlled sources.


Soon we will start using an ecommerce shipping bag that is paper based, 100% recycled and FSC certified, which can be home composted or put into household paper & card recycling.


Most importantly these new items are made without using any harmful substances and biodegrade without leaving any toxins behind, and we have been able to source more of our trims closer to where they are needed, so we reduce the transport of each item being used.

Our Suppliers

We consider our suppliers partners, and when we find the right partner, we like to keep them close.  We travel to our suppliers when needed as although we try and work remotely with them where possible, it’s important for us to see our garments being made and talk face to face with the people making them to ensure they are the best quality.  We have seen each factory and often watch our goods being made and coming off the production line.


Our goods are only made in factories that we have visited, and all our suppliers are signed up to our Ethical Code of Conduct.  This is based around the ETI base code, ‘an internationally recognised code of labour practice’.