Ordering & Shipping

Can I change or cancel my order?

We process the orders as quickly as possible, so we will do our best to accommodate your request. Please contact our team at customercare@lndr-ldn.com with any changes or cancellations you want to make.

How long until my order is shipped?

We will aim to process your order between 2 business days. Please refer to our Covid-19 FAQ's page for further information.

What are your shipping methods?

In light of the recent restrictions due to Covid-19, we have altered our shipping handling time to mitigate any risk with Covid-19, for our staff and customers. Please refer to the Covid-19 FAQ's page for more information. 


We advise that your order will take approximately 5 business days, this may vary for rest of world orders depending on your location.


We use DHL for all UK domestic and ROW shipments.


Note: If you place your order on a Friday after 12pm GMT your order will be shipped the following week. 

Where do you ship from?

We ship from the UK. From time to time we may fulfill your order from the LNDR HQ so it can be shipped out to you as soon as possible.

Where LNDR doesn't ship to:

Russia, Iran and Syria. Unfortunately we currently do not ship to PO Boxes, or Military addresses.

Returns & Exchanges

What is your return policy?

In addition to our usual returns policy, we are pleased to offer extended returns during the Christmas period. Any items purchased online between 10th November and 24th December can be returned for a refund, gift card or exchange up to and including January 31st 2021.


Returns are accepted up to 28 days of receipt. All items must come back in original and re-saleable condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags, and must have all original LNDR tags attached. If not, LNDR reserves the right to deny the refund or exchange. 


Exchanges only apply for full-priced items and must be for the same item in a different size/colour depending on availability. On sale items, if you would like to size up, down or a different colour on sale items, we recommend placing another order and returning your original purchase. 


Refunds are only applicable to the cost of product. Original shipping fees will only be refunded if the order was placed in the UK, and the whole order has been returned. Customs duties and sales taxes are non-refundable through LNDR. 


Following an inspection, please allow up to 4 business days for us to process your exchange or refund. Please keep in mind, it can take up to 10 business days for the funds to appear back to your original payment method or bank account. You will receive an email confirmation once actioned.


Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.


We are dedicated to creating technical product that lasts. If your product fails to perform or is damaged due to a material or manufacturing error, we’ll replace it or work with you on another solution.

How do I start my refund/exchange process?

To request a return or an exchange, please follow the instructions on Exchanges and Returns. Once submitted, we will aim to respond within 2 working days.

How long does a return or exchange take to process?

Once your return package has been receipted, please allow up to 3-5 days from receipt, for your exchange to be dispatched or refund to be processed. You will receive an email confirmation once actioned. 

What if my item is incorrect/faulty?

It doesn't happen often, but if you do have an occasion where you have received a damaged/faulty or incorrect item please contact us at customercare@lndr-ldn.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take it from there!

Can I exchange an item that's on Sale?

We do not offer exchanges on any Sale items. If you wish to exchange a Sale item in a different size or colour, please request a return for your original order and re-purchase the item you're after.

Product

How do I care for my item?

If you look after your LNDR kit, it will look after you. All specific care instructions can be found on the garment themselves or on the product pages under care and fabric. To ensure tip top condition, do not tumble dry any of your products and instead, hang to dry.

Where can I try your product on?

We're working on it!

What size am I?

Purchasing online can sometimes be confusing, especially when it comes to Activewear. Please check out our Size Guide to find your appropriate size. If you're unsure of your legging size, take our quiz and let us decide the best fit for you here. Alternatively, please contact us via live chat or email customercare@lndr-ldn.com and we will be happy to help!

What if you’re out of my size?

If the size you are looking for is out of stock, please contact customercare@lndr-ldn.com and we may be able to locate one for you. If we do not have your size available, we will do our best to recommend a similar alternative.

Can I order more than one size or colour of a Christmas set? 
Due to limited availability, you will be offered to select one size/colour of each product (depending on your chosen set) with your choice of a tote or backpack. If you would like to order a different size or colour, we suggest that once you've added your first bundle to the cart, please return to your chosen bundle and select the alternative size or colour you wish to purchase.

PROMOTIONS + DISCOUNTS

Can I use more than one discount code at checkout?

No, only one discount code can be used per order. Please enter the discount code at checkout in the 'gift card or discount code' box.

Can I use my first order discount code on sale items?

No, first order discount will only be applicable to full priced items only. If you purchase a mix of full price and sale items, the discount code will still apply at checkout but the discount will only be applied to full priced items. 

Our commitment to sustainability

What are your sustainability and work ethic policies

We believe the biggest issue with the clothing industry is waste and the disposable nature of buying habits.  So, our number 1 aim is to ensure our products last, in style and quality - and extend their lifespan as long as possible. We still have a long way to go, but it’s a top priority for us to do as much as we can.

Our Products

We haven’t nailed this yet, and this will always be something we are working on to make sure we have the best in the market and for the planet. “Recycled” PES or PA previously was not as good quality, and in our opinion would not last or wear as well. It also only gives the plastic one additional lifecycle - so if it is poor quality product it’s not worth it.


We don’t put anything into our range until we are sure and currently we have in development garments being made in recycled and bio-degradable fabrics that we feel are the best quality.  Once these have passed our strict tests involving lots of spin classes, and downward dogs, we will let you guys wear them too.  We want to ensure it’s not just a greenwash eco-tag that can have more negatives than positives, and the quality and longevity is not compromised.


What we do already, is make all our products in Europe, with mainly European fabrics.  This means the transport to move these is all via truck and are relatively short journeys. 

Packaging

Our swing tickets are paper based and can be fully recycled in household paper and card recycling.  They are printed with water-based ink, and the elastic tie that attaches them into our garments is a hair tie, so removing the need for a single use item such as a plastic kimble or cotton string.


Once our current swing ticket stock runs out, our next batch will also be made from only 100% recycled and FSC certified paper, this ensures the paper used is from sustainably managed forests and controlled sources.


Soon we will start using an ecommerce shipping bag that is paper based, 100% recycled and FSC certified, which can be home composted or put into household paper & card recycling.


Most importantly these new items are made without using any harmful substances and biodegrade without leaving any toxins behind, and we have been able to source more of our trims closer to where they are needed, so we reduce the transport of each item being used.

Our Suppliers

We consider our suppliers partners, and when we find the right partner, we like to keep them close.  We travel to our suppliers when needed as although we try and work remotely with them where possible, it’s important for us to see our garments being made and talk face to face with the people making them to ensure they are the best quality.  We have seen each factory and often watch our goods being made and coming off the production line.


Our goods are only made in factories that we have visited, and all our suppliers are signed up to our Ethical Code of Conduct.  This is based around the ETI base code, ‘an internationally recognised code of labour practice’.