Ordering & Shipping

Can I change or cancel my order?

We process the orders as quickly as possible, so we will do our best to accommodate your request. Please contact our team at customercare@lndr-ldn.com with any changes or cancellations you want to make.

How long until my order is shipped?

If you place your order before 12pm GMT your order will be processed the same business day. Orders placed after 12pm GMT will be processed the next business day.

What are your shipping methods?

We offer next day delivery for orders placed in the UK before 12pm GMT – £5.00. 


For orders placed after 12pm, we advise that your order will take approximately 1-3 business days. 


Rest of the world we offer 4-5 day express shipping – £8.00 


Spend over £200, and shipping is on us! 


We use DHL for all UK domestic and ROW shipments.


Note: If you place your order on a Friday after 12pm GMT your order will be shipped the following Monday.

Where do you ship from?

For all orders (except US) we ship from the UK. From time to time we may fulfill your order from the LNDR HQ so it can be shipped out to you as soon as possible.

Returns & Exchanges

What is your return policy?

Returns are accepted up to 28 days of receipt. All items must come back in original and re-saleable condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags, and must have all original LNDR tags attached. 


Refunds are only applicable to the cost of product: original shipping fees will not be refunded.


For regions outside of the UK, the recipient is responsible for paying for return shipping costs. Please consider using a trackable shipping service. LNDR does not accept responsibility for any item(s) lost on return. Customs duties and sales taxes are non-refundable through LNDR.


We will send you an email to notify you that we have received your returned item. Following an inspection, please allow up to 10 days, depending on volume, for us to process your exchange or refund. Exchanges only apply for the same item in a different size/colour.


Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.


We are dedicated to creating technical product that lasts. If your product fails to perform or is damaged due to a material or manufacturing error, we’ll replace it or work with you on another solution.

How do I start my refund/exchange process?

To request a return or an exchange, please follow the instructions on Exchanges and Returns. Once submitted you will receive an email notification of you return request.

Where can I find my shipping label?

We offer free returns to all UK customers. Please find your returns label enclosed in your original package. 


 If you are sending from outside the UK (as per our return policy) you will be responsible for the cost and shipment of the returned goods. We recommend you to use a tracked delivery service and ensure you have proof of your dispatch. LNDR shall not be held responsible for non-delivery of returned goods. 


 Address all returns to: 

LNDR RETURNS 

31A CORSHAM ST 

LONDON 

N1 6DR

How do I book my DHL Collection

We offer all UK customers free returns. Please use the return label enclosed in your original package to send back the product(s) you would like to exchange/return.


To book your DHL Collection please follow this DHL link eReturn Shipment. Add your DHL waybill number, you will find this at the bottomof your return label. This will be a 10 digit number. Then schedule a pick up and choose your time slot.


If you have any further questions, please email customercare@lndr-ldn.com and we will do our best to help!

How long does a return or exchange take to process?

We will send you an email to notify you that we have received your returned item. Following an inspection, please allow up to 10 days, depending on volume, for us to process your exchange or refund. Exchanges only apply for the same item in a different size/colour.


Refund requests on purchases made via third-party affiliates must be direct to the appropriate retailer.

When will I receive my exchange?

If you would like to exchange your product(s), please email LNDR at customercare@lndr-ldn.com and we will do our best to find an appropriate replacement of your product(s). If the product(s) are available, LNDR will despatch your exchange free of charge.


Please allow up to 1-2 weeks for us to get your exchange back to you. Once we have received your items, we will endeavour to exchange out as soon as possible.

What if my item is incorrect/faulty?

It doesn't happen often, but if you do have an occasion where you have received a damaged/faulty or incorrect item please contact us at customercare@lndr-ldn.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take it from there!

Product

How do I care for my item?

If you look after your LNDR kit, it will look after you. All specific care instructions can be found on the garment themselves or on the product pages under care and fabric. To ensure tip top condition, do not tumble dry any of your products and instead, hang to dry.

Where can I try your product on?

We're working on it!

What size am I?

Purchasing online can sometimes be confusing, especially when it comes to Activewear. Please check out our Size Guide should you be unsure of your size. Alternatively, please contact us via live chat or email customercare@lndr-ldn.com and we will be happy to help!

What if you’re out of my size?

If the size you are looking for is out of stock, please contact customercare@lndr-ldn.com and we may be able to locate one for you. If we do not have your size available we will do our best to recommend a similar alternative.