Product

What size am I?

Purchasing online can sometimes be confusing, especially when it comes to Activewear. Please check out our Size Guide to find your appropriate size. 


If you're unsure of your legging size, take our quiz and let us decide the best fit for you here. 

Alternatively, please contact us via live chat or email customercare@lndr-ldn.com and we will be happy to help!

What if you’re out of my size?

If the size you are looking for is out of stock, please click on the 'email me when this size becomes available' and enter your email address to be notified when your size is available. 


Alternatively, please contact customercare@lndr-ldn.com and we we will do our best to accommodate your request or recommend a similar alternative.

Why are your products so expensive?

We know we’re definitely not the cheapest brand out there. Our aim is to create the highest quality products, in the best fabrics, while paying fair prices to our factories - all of which are based in Europe - which comes at a cost. We are doing what we can to make them as affordable as possible, but most importantly (in our opinion) to ensure they stand up in quality and style that really lasts, to make them worth the money. 
If you get a chance to try them on please let us know what you think - and whether they stand up to the price. 

Where are your products made?

All our products are made in Europe, with high working standards that comply with EU regulations. 

We consider our suppliers to be our partners and when we find the right partner, we like to keep them close.  Our team used to visit the factories frequently pre-travel restrictions..these days we spend half our time on zoom with them. It’s important for us to see our garments being made and talk face-to-face/screen-to-screen with the people making them to ensure they are the best quality and that we are happy to put our brand name to them.

Our goods are only made in factories that we have visited and we often watch our products being made and coming off the production line.  All of our suppliers are signed up to our Ethical Code of Conduct, which is based around the ETI base code, ‘an internationally recognised code of labour practice’.

How do I care for my item?

If you look after your LNDR kit, it will look after you. All specific care instructions can be found on the garment themselves or on the product pages under care and fabric. To ensure tip top condition, do not tumble dry any of your products and instead, hang to dry.

Where can I try your product on?

We're working on it!

Ordering & Shipping

Can I change or cancel my order?

We process the orders as quickly as possible, so we will do our best to accommodate your request. Please contact our team at customercare@lndr-ldn.com with any changes or cancellations you want to make.

How long until my order is shipped?

You will receive an order confirmation email containing details of your order. 

As soon as your order has been dispatched, you will receive a shipping confirmation email so you can track your order. 

We aim to meet these delivery times but please note that these are an estimate and are not guaranteed. 

What are your shipping methods?

United Kingdom: Standard delivery 1-2 Working Days Free. We use DPD for all UK deliveries. 


EuropeStandard Delivery 4-5 Working Days £8.00. Spend £150 and receive free delivery!


International: Standard Delivery 4-5 Working Days £8.00Spend £150 and receive free delivery!

Delivery times may vary depending on your location. 


We use DHL for all Europe and international shipments. 


If you are located in the United States, please visit LNDR US.


If you are located in Australia and New Zealand, please visit LNDR AU.


Note: If you place your order on a Friday after 12pm GMT your order will be shipped the following week. 

Where do you ship from?

We ship from the UK. From time to time we may fulfill your order from the LNDR HQ so it can be shipped out to you as soon as possible.

Where LNDR doesn't ship to:

Russia, Iran and Syria. Unfortunately we currently do not ship to PO Boxes, or Military addresses.

Can I use more than one discount code at checkout?

No, only one discount code can be used per order. Please enter the discount code at checkout in the 'gift card or discount code' box.

Returns & Exchanges

What is your return policy?

Returns are accepted up to 28 days of receipt. All items must come back in original and re-saleable condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags, and must have all original LNDR tags attached. If not, LNDR reserves the right to deny the refund or exchange. 


Exchanges only apply for full-priced items and must be for the same item in a different size/colour depending on availability. 


Refunds are only applicable to the cost of product. Original shipping fees will only be refunded if the order was placed in the UK, and the whole order has been returned. Customs duties and sales taxes are non-refundable through LNDR. 


Following an inspection, please allow up to 4 business days for us to process your exchange or refund. Please keep in mind, it can take up to 10 business days for the funds to appear back to your original payment method or bank account. You will receive an email confirmation once actioned.


Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.


We are dedicated to creating technical product that lasts. If your product fails to perform or is damaged due to a material or manufacturing error, we’ll replace it or work with you on another solution.

How do I start my refund/exchange process?

To request a return or an exchange, please use our Returns Portal here. Please find instructions on how to return or exchange on our Delivery and Returns page - Click Here

How long does a return or exchange take to process?

Once your return package has been receipted, please allow up to 4 business days from receipt, for your exchange to be dispatched or refund to be processed. You will receive an email confirmation once actioned. 

What if my item is incorrect/faulty?

It doesn't happen often, but if you do have an occasion where you have received a damaged/faulty or incorrect item please contact us at customercare@lndr-ldn.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take it from there!

Our commitment to sustainability

What are your sustainability policies?

We believe the biggest issue with the clothing industry is waste and the disposable nature of buying habits.  So, our number 1 aim is to ensure our products last, in style and quality - and extend their lifespan as long as possible. We still have a long way to go, but it’s a top priority for us to do as much as we can.

Our Products

It's a work in progress. “Recycled” PES or PA previously was not as good quality, and in our opinion would not last or wear as well. It also only gives the plastic one additional lifecycle - so if it is poor quality product, it’s not worth it.  

We don’t put anything into our range until we are sure and currently we have more  garments being made in recycled and bio-degradable fabrics that we feel are the best quality. We want to ensure it’s not just a greenwash eco-tag that can have more negatives than positives, and the quality and longevity is not compromised.

After many squat tests, spin classes and downward dogs, we are excited to announce that we are launching our recycled seamless collection in April.


What we do already is make all our products in Europe, with mainly European fabrics. This means the transport to move these is all via truck and are relatively short journeys. 

Packaging

Our swing tickets are paper based and can be fully recycled in household paper and card recycling.  They are printed with water-based ink, and the elastic tie that attaches them into our garments is a hair tie, so removing the need for a single use item such as a plastic kimble or cotton string.

Once our current swing ticket stock runs out, our next batch will also be made from only 100% recycled and FSC certified paper, this ensures the paper used is from sustainably managed forests and controlled sources.


We are working on eliminating single garment poly bags (although ours are recycled and recyclable). Some styles already ship to our warehouses without them and we aim for that to be implemented across the whole range in the near future. 


Our mailer bags are 100% recycled paper - and as such totally recyclable and biodegradable. We don't send any fancy tissue paper, ribbon or return forms - just everything you need and nothing you don't. 

BREXIT

Will Brexit impact my order?

Our Distribution Centre is based in the UK and as a result of Brexit custom changes, we have been experiencing significant disruption to EU orders. As such, we are seeing increased transit times between the UK and EU and are experiencing delays in customs that are beyond our control. We are working closely with our carriers to minimise the impact but please allow additional time to receive your order. As always, we will communicate the latest updates whenever possible.

How long will it take for my order to be delivered?

As normal, we aim to process your order between 1 - 2 business days. 


It usually takes between 4-5 Working Days for EU orders to be delivered, however please allow more time as it may take longer to get through customs clearance with the new custom documentation requirements.